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Purchase Support

Google Play Store Payment Support

Google rejects *a lot* of payments as potential fraud that it should not.  If your payment is rejected by the play store, please contact the Google Play support group so they can fix the problem and process your payment. Click here to contact Google

When doing so hasn’t solved your problem and you’re looking for an alternate solution, please use the Volume Purchase form found here. Our Volume Purchase Store uses so you can pay with any credit card.  Paypal will typically process payments that Google fails to handle.

Registration Problems

If you didn’t receive your Registration Information / Serial Number

Typically Registration Information is sent once payment is made, so you should receive it within minutes of placing your order.

  • If you did not receive your Registration information, please check your spam / junk mail folder, since it may have been misfiled by your email app.
  • If you have not received your Registration Information or you have lost your Registration Information / Serial Number, click here to have it emailed to you.
  • If this doesn’t solve the problem, send email to Purchase Support, using the form below.

For help with all other Purchase / Registration problems or questions

In the event that there is still a problem or questions about buying or registering an App, send email to Purchase Support, using the form below.

Volume Purchase, Site Licenses, Custom Software Support

Send email to Marketing and Administration, using the form below for further information about:

  • Volume Purchase, Site Licenses
  • Buying Widgets
  • Having Custom work done

Technical Support

Technical Resources

If you have a question or problem with an App, please try the following Customer Service resources:

  • Go to the App Page on our site. Click the Support tab.
  • How to Guides and Tutorials
  • FAQs – You may find the answer to your question there. In case it’s not, post a question there and we will answer it.
  • Whenever you can’t find an answer to your question, send email to Technical Support, using the form below. In your message, include the App Name (e.g. Video Kiosk, Virtual CD RW) and a description of the problem.


Marketing Offers

  • When you’re an Internet Marketing professional with some great ideas on how to take our software to the next level, you just can’t wait to share them. If this is the case, check out our page, designed specifically with you in mind: White Label marketing opportunities. After reviewing that page, please send email to Marketing and Administration, using the form below, and together, we can take it to the next next level.
  • We are located near Vancouver, British Columbia, Canada. If you are planning to visit Vancouver and would like to get together to discuss opportunities, please contact us at least one week prior to your scheduled travel date. We’d be please to arrange a meeting.

Contact Us


Mailing Address

To contact us, via post, send us a letter to this address:

Burningthumb Studios
PO Box 96010
11388 Steveston Hwy
Richmond BC V7A 1N0

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