Video Kiosk license activation lost

Frequently Asked Questions FAQCategory: Video Kiosk - AndroidVideo Kiosk license activation lost
bellinimedia01 asked 5 years ago

Hello. I have an issue. Few weeks ago i bought Video Kiosk from Play Store(from device) and all worked fine, but now Video Kiosk ask me to buy license again! device ID is: (android id) google id is (account address). Help me please with this

1 Answers
admin Staff answered 5 years ago

If something happened on the device that results in the license being lost you need to make sure it has the same Android ID (for example a factory reset will change the Android ID).  Assuming the Android ID has not changed, follow these steps:

  1. make sure the account is added to the device
  2. uninstall Video Kiosk
  3. re-install Video Kiosk
  4. re-activate the license by touching the Activate button on the License Activity screen

If that does not solve the problem, send an email to support at burningthumb dot com so I can look at it further.